{"id":27,"date":"2024-05-16T15:50:01","date_gmt":"2024-05-16T15:50:01","guid":{"rendered":"https:\/\/www.mtsu.edu\/alert4u\/?page_id=27"},"modified":"2026-06-24T01:13:51","modified_gmt":"2026-06-24T01:13:51","slug":"alertus","status":"publish","type":"page","link":"https:\/\/www.mtsu.edu\/alert4u\/alertus\/","title":{"rendered":"Alertus"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Desktop Alerts<\/h2>\n\n\n\n<p>Alertus desktop alerts are part of the&nbsp;Rave Alert Critical Notification System. Whenever Rave Alert issues an emergency alert, all workstations and laptops running the Alertus client will display a full-screen pop-up alert. These pop-up alerts are in addition to those you receive on your mobile devices and email and are not meant to replace them.<\/p>\n\n\n\n<p>Alertus desktop alerts will appear on<\/p>\n\n\n\n<ul class=\"is-style-compact-list wp-block-list\">\n<li>all active desktops with Alertus software installed, including&nbsp;workstations,<\/li>\n\n\n\n<li>most classroom computers, and<\/li>\n\n\n\n<li>some faculty\/staff machines.<\/li>\n<\/ul>\n\n\n\n<p>University Police and the Administration strongly recommend that you take advantage of these desktop alerts to ensure that you receive emergency notifications when your cell phone isn&#8217;t working or is turned off.<\/p>\n\n\n\n<p>Alertus, as an extension of the Rave Alert Critical Notification System, is designed to alert MTSU staff, faculty and students during an emergency that poses an imminent, ongoing, campus-wide threat or danger to the safety of the MTSU community.&nbsp;<\/p>\n\n\n\n<p>You will not receive any other messages or spam after registering your computer for the Alertus system. Alertus is used only for the transmission of emergency messages and only authorized university personnel are permitted to send messages using the Alertus system.&nbsp;<\/p>\n\n\n\n<p>Alertus will NOT be used for general crime alerts or other situations on campus that do not pose an imminent threat or danger. It will also not be used for non-emergency communications such as campus event announcements, class reminders, news or advertisements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-block accordion expandable-group expandable-group-lightblock\" id=\"newExpandable\">\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwhat-will-i-see-when-an-alert-pops-up\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsewhat-will-i-see-when-an-alert-pops-up\" aria-expanded=\"false\" aria-controls=\"collapsewhat-will-i-see-when-an-alert-pops-up\">What will I see when an alert pops up?<\/button><\/h2><div id=\"collapsewhat-will-i-see-when-an-alert-pops-up\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwhat-will-i-see-when-an-alert-pops-up\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>The alert will provide information about the emergency situation and, when appropriate, instructions on what you should do, such as avoiding a certain area of campus.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwhat-will-the-alert-look-like\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsewhat-will-the-alert-look-like\" aria-expanded=\"false\" aria-controls=\"collapsewhat-will-the-alert-look-like\">What will the alert look like?<\/button><\/h2><div id=\"collapsewhat-will-the-alert-look-like\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwhat-will-the-alert-look-like\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>The alert will look similar to this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"565\" src=\"https:\/\/www.mtsu.edu\/alert4u\/wp-content\/uploads\/sites\/10\/2024\/05\/Alertusalert-1024x565.png\" alt=\"alert screenshot\" class=\"wp-image-30\" srcset=\"https:\/\/www.mtsu.edu\/alert4u\/wp-content\/uploads\/sites\/10\/2024\/05\/Alertusalert-1024x565.png 1024w, https:\/\/www.mtsu.edu\/alert4u\/wp-content\/uploads\/sites\/10\/2024\/05\/Alertusalert-300x166.png 300w, https:\/\/www.mtsu.edu\/alert4u\/wp-content\/uploads\/sites\/10\/2024\/05\/Alertusalert-768x424.png 768w, https:\/\/www.mtsu.edu\/alert4u\/wp-content\/uploads\/sites\/10\/2024\/05\/Alertusalert-1536x848.png 1536w, https:\/\/www.mtsu.edu\/alert4u\/wp-content\/uploads\/sites\/10\/2024\/05\/Alertusalert.png 1909w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwill-i-lose-any-data-when-the-message-activates\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsewill-i-lose-any-data-when-the-message-activates\" aria-expanded=\"false\" aria-controls=\"collapsewill-i-lose-any-data-when-the-message-activates\">Will I lose any data when the message activates?<\/button><\/h2><div id=\"collapsewill-i-lose-any-data-when-the-message-activates\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwill-i-lose-any-data-when-the-message-activates\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>No. Once you&#8217;ve acknowledged you have read the message, it will disappear.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headinghow-long-will-the-message-remain-on-my-computer\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsehow-long-will-the-message-remain-on-my-computer\" aria-expanded=\"false\" aria-controls=\"collapsehow-long-will-the-message-remain-on-my-computer\">How long will the message remain on my computer?<\/button><\/h2><div id=\"collapsehow-long-will-the-message-remain-on-my-computer\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headinghow-long-will-the-message-remain-on-my-computer\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>If you don&#8217;t click on the &#8220;acknowledge&#8221; button, the alert will remain on your computer for a short duration. After that, it will go away automatically.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingi-dont-see-the-alertus-icon-how-do-i-get-alertus-installed-on-my-computer\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsei-dont-see-the-alertus-icon-how-do-i-get-alertus-installed-on-my-computer\" aria-expanded=\"false\" aria-controls=\"collapsei-dont-see-the-alertus-icon-how-do-i-get-alertus-installed-on-my-computer\">I don&#8217;t see the Alertus icon. How do I get Alertus installed on my computer?<\/button><\/h2><div id=\"collapsei-dont-see-the-alertus-icon-how-do-i-get-alertus-installed-on-my-computer\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingi-dont-see-the-alertus-icon-how-do-i-get-alertus-installed-on-my-computer\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>The Alertus client is automatically pushed to all computers running the Kaseya software management client. For information on how to get the Kaseya client on your computer, go to: Kaseya<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headinghow-do-i-know-if-alertus-is-installed-on-my-computer\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsehow-do-i-know-if-alertus-is-installed-on-my-computer\" aria-expanded=\"false\" aria-controls=\"collapsehow-do-i-know-if-alertus-is-installed-on-my-computer\">How do I know if Alertus is installed on my computer?<\/button><\/h2><div id=\"collapsehow-do-i-know-if-alertus-is-installed-on-my-computer\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headinghow-do-i-know-if-alertus-is-installed-on-my-computer\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>The icon will be located in your system tray and look like this:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.mtsu.edu\/alert4u\/wp-content\/uploads\/sites\/10\/2024\/05\/Alertusicon.png\" alt=\"\" class=\"wp-image-31\" \/><\/figure>\n\n\n\n<p>When you right-click on the icon, you can see the Status, as well as control whether or not Alertus works when your Lock screen is enabled.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"257\" height=\"233\" src=\"https:\/\/www.mtsu.edu\/alert4u\/wp-content\/uploads\/sites\/10\/2024\/05\/alertusrightclick.png\" alt=\"alertus right click\" class=\"wp-image-32\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwill-i-receive-messages-that-are-not-critical-notifications-on-my-computer-if-i-have-alertus-installed\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsewill-i-receive-messages-that-are-not-critical-notifications-on-my-computer-if-i-have-alertus-installed\" aria-expanded=\"false\" aria-controls=\"collapsewill-i-receive-messages-that-are-not-critical-notifications-on-my-computer-if-i-have-alertus-installed\">Will I receive messages that are not critical notifications on my computer if I have Alertus installed?<\/button><\/h2><div id=\"collapsewill-i-receive-messages-that-are-not-critical-notifications-on-my-computer-if-i-have-alertus-installed\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwill-i-receive-messages-that-are-not-critical-notifications-on-my-computer-if-i-have-alertus-installed\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>You will not receive any other messages or spam after Alertus is installed on your computer. Alertus is used only for the transmission of emergency messages and only authorized university personnel are permitted to send messages using the Rave System, which is where Alertus Desktop receives its notifications.&nbsp;<\/p>\n\n\n\n<p>Alertus will NOT be used for general crime alerts or other situations on campus that do not pose an imminent threat or danger. It will also not be used for non-emergency communications such as campus event announcements, class reminders, news or advertisements.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingi-am-concerned-about-my-privacy-does-the-installed-software-send-any-information-to-the-server\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsei-am-concerned-about-my-privacy-does-the-installed-software-send-any-information-to-the-server\" aria-expanded=\"false\" aria-controls=\"collapsei-am-concerned-about-my-privacy-does-the-installed-software-send-any-information-to-the-server\">I am concerned about my privacy, does the installed software send any information to the server?<\/button><\/h2><div id=\"collapsei-am-concerned-about-my-privacy-does-the-installed-software-send-any-information-to-the-server\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingi-am-concerned-about-my-privacy-does-the-installed-software-send-any-information-to-the-server\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>Yes, but only in an emergency alert, and the information transmitted is simply an acknowledgment\u00a0of receipt of the emergency message. When displaying an alert, the software includes a prominently placed &#8220;Acknowledge&#8221; button. Once pressed, this button indicates to the server that a recipient was notified. After an alert is activated, this information is automatically collected, tabulated, and presented for feedback to emergency management personnel.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwill-installing-alertus-desktop-grant-access-to-any-of-my-information\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsewill-installing-alertus-desktop-grant-access-to-any-of-my-information\" aria-expanded=\"false\" aria-controls=\"collapsewill-installing-alertus-desktop-grant-access-to-any-of-my-information\">Will installing Alertus Desktop grant access to any of my information?\u00a0<\/button><\/h2><div id=\"collapsewill-installing-alertus-desktop-grant-access-to-any-of-my-information\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwill-installing-alertus-desktop-grant-access-to-any-of-my-information\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>No personal information is gathered or transmitted from computers running Alertus Desktop.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwhat-platforms-can-alertus-be-installed-on\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsewhat-platforms-can-alertus-be-installed-on\" aria-expanded=\"false\" aria-controls=\"collapsewhat-platforms-can-alertus-be-installed-on\">What platforms can Alertus be installed on?\u00a0<\/button><\/h2><div id=\"collapsewhat-platforms-can-alertus-be-installed-on\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwhat-platforms-can-alertus-be-installed-on\" data-bs-paren=\"#newExpandable\"><div class=\"accordion-body\">\n<p>The Alertus Desktop sofware client was designed to run on a computer running on Windows or Mac.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p>For any other technical questions about Guardian, please contact:<\/p>\n\n\n\n<p><strong>Alana Johnson<\/strong><br>System Administrator<br>Information Technology Division<br>Â鶹ÊÓƵ<br>(615) 898-2677<br><a href=\"mailto:Alana.Johnson@mtsu.edu\">Alana.Johnson@mtsu.edu<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desktop Alerts Alertus desktop alerts are part of the&nbsp;Rave Alert Critical Notification System. Whenever Rave Alert issues an emergency alert, all workstations and laptops running the Alertus client will display a full-screen pop-up alert. These pop-up alerts are in addition to those you receive on your mobile devices and email and are not meant to [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mtsu.edu\/alert4u\/wp-json\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtsu.edu\/alert4u\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mtsu.edu\/alert4u\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/alert4u\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/alert4u\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":1,"href":"https:\/\/www.mtsu.edu\/alert4u\/wp-json\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":207,"href":"https:\/\/www.mtsu.edu\/alert4u\/wp-json\/wp\/v2\/pages\/27\/revisions\/207"}],"wp:attachment":[{"href":"https:\/\/www.mtsu.edu\/alert4u\/wp-json\/wp\/v2\/media?parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}