{"id":1010,"date":"2024-10-14T19:02:41","date_gmt":"2024-10-14T19:02:41","guid":{"rendered":"https:\/\/www.mtsu.edu\/online\/?page_id=1010"},"modified":"2026-04-28T23:43:18","modified_gmt":"2026-04-28T23:43:18","slug":"reportissue","status":"publish","type":"page","link":"https:\/\/www.mtsu.edu\/online\/reportissue\/","title":{"rendered":"Report An Issue to MTSU Online"},"content":{"rendered":"\n<div class=\"wp-block-cover has-medium-font-size\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"500\" class=\"wp-block-cover__image-background wp-image-1078\" alt=\"Your Blueprint for Success banner.  Students walking across campus in the background with text on top of the image.\" src=\"https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/MTSU-campus_-1.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/MTSU-campus_-1.png 1600w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/MTSU-campus_-1-300x94.png 300w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/MTSU-campus_-1-1024x320.png 1024w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/MTSU-campus_-1-768x240.png 768w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/MTSU-campus_-1-1536x480.png 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#4e5845\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-color has-text-color has-link-color wp-elements-f43ad869a3983398b56948da669ffe06 is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Your Blueprint for Success<\/h2>\n\n\n\n<p>Explore the possibilities of online<br>learning and take the next step <br>towards building your future <br>today!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-border-color has-white-border-color has-white-color has-mtsublue-background-color has-text-color has-background has-link-color wp-elements-df2e195302974cc563526e48290540ff is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/www.mtsu.edu\/online#programs\" data-type=\"link\" data-id=\"https:\/\/www.mtsu.edu\/online#programs\" target=\"_blank\" rel=\"noreferrer noopener\">Programs<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-border-color has-white-border-color has-white-color has-mtsublue-background-color has-text-color has-background has-link-color wp-elements-616ab3b1c23bfae470b59bfdb737ca27 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/www.mtsu.edu\/tuition\/\" data-type=\"link\" data-id=\"https:\/\/www.mtsu.edu\/tuition\/\" target=\"_blank\" rel=\"noreferrer noopener\">Costs<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-border-color has-white-border-color is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" style=\"border-width:1px\">\n<div class=\"wp-block-column has-white-color has-mtsublue-background-color has-text-color has-background has-link-color wp-elements-534ea1f0048ead2c8b6f67b4c3221a35 is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/www.mtsu.edu\/how-to-apply\/\" target=\"_blank\" rel=\"noreferrer noopener\">Apply<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-border-color has-white-border-color has-white-color has-mtsublue-background-color has-text-color has-background has-link-color wp-elements-090edc55f50f9921a09e34bb6a934414 is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/www.mtsu.edu\/online\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Us<\/a><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Online Student Complaints and Grievances<\/strong><\/h3>\n\n\n\n<p>MTSU Online wants to ensure all students have a positive educational experience, are treated fairly and courteously, and are provided an outlet to address conditions and circumstances that concern them.<\/p>\n\n\n\n<p>MTSU Online supports students taking online courses or students who are being advised by online advisers. For issues not dealing with these areas, please submit your complaint to the&nbsp;<a href=\"https:\/\/w1.mtsu.edu\/information\/student-complaints.php\" target=\"_blank\" rel=\"noreferrer noopener\">official student complaints and grievances page<\/a>. [<a href=\"https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2025\/07\/TN-Sara-Complaint-Language.pdf\">TN-SARA Complaint Language<\/a>]<\/p>\n\n\n\n<p>For more resources for handling issues and complaints, visit&nbsp;<a href=\"https:\/\/w1.mtsu.edu\/policies\/\">University Policies<\/a>,&nbsp;<a href=\"https:\/\/www.mtsu.edu\/ucat\/\">Catalogs<\/a>, or the&nbsp;<a href=\"https:\/\/stuaff.mtsu.edu\/handbook\/\">Student Handbook.<\/a><\/p>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-block accordion expandable-group expandable-group-lightblock\" id=\"newExpandable\">\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingcomplaint-resolution-policies-and-procedures-for-non-tennessee-resident-students-in-state-authorization-reciprocity-agreement-states-commonly-known-as-sara\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsenewExpandablecomplaint-resolution-policies-and-procedures-for-non-tennessee-resident-students-in-state-authorization-reciprocity-agreement-states-commonly-known-as-sara\" aria-expanded=\"false\" aria-controls=\"collapsenewExpandablecomplaint-resolution-policies-and-procedures-for-non-tennessee-resident-students-in-state-authorization-reciprocity-agreement-states-commonly-known-as-sara\">Complaint Resolution Policies and Procedures for Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States, commonly known as SARA<\/button><\/h2><div id=\"collapsenewExpandablecomplaint-resolution-policies-and-procedures-for-non-tennessee-resident-students-in-state-authorization-reciprocity-agreement-states-commonly-known-as-sara\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingcomplaint-resolution-policies-and-procedures-for-non-tennessee-resident-students-in-state-authorization-reciprocity-agreement-states-commonly-known-as-sara\" data-bs-parent=\"#newExpandable\"><div class=\"accordion-body\">\n<p>Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.<\/p>\n\n\n\n<p>SARA consumer protection&nbsp;provisions require the Institution\u2019s Home State, through its SARA Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity&nbsp;by the state\u2019s SARA-participating institutions, including the provision of false or misleading information.<\/p>\n\n\n\n<p>The student should begin the complaint process with the institution and if resolution is not found, the student would contact the&nbsp;<a href=\"https:\/\/www.nc-sara.org\/state-portal-entity-contacts\" target=\"_blank\" rel=\"noreferrer noopener\">Institution\u2019s Home State SARA Portal Entity.&nbsp;<\/a><\/p>\n\n\n\n<p>Complainants not satisfied with the outcome of the Institution\u2019s internal process may appeal, within two years of the incident about which the complaint is made, to the&nbsp;<a href=\"https:\/\/www.tn.gov\/thec\/bureaus\/student-aid-and-compliance\/postsecondary-state-authorization\/request-for-complaint-review.html\" target=\"_blank\" rel=\"noreferrer noopener\">Tennessee Higher Education Commission<\/a>.<\/p>\n\n\n\n<p>For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the&nbsp;<a href=\"http:\/\/www.nc-sara.org\/content\/sara-manual\" target=\"_blank\" rel=\"noreferrer noopener\">SARA Policies and Standards<\/a>&nbsp;have been violated by the institution operating under the terms of SARA.<\/p>\n\n\n\n<p>For a list of SARA member States, please visit the NC-SARA&nbsp;<a href=\"http:\/\/nc-sara.org\/sara-states-institutions\" target=\"_blank\" rel=\"noreferrer noopener\">website<\/a>. Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint. More information about the student complaint process&nbsp;<a href=\"https:\/\/w1.mtsu.edu\/university-college\/docs\/student_complaints_process.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">can be found here.&nbsp;<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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<h2 class=\"gform_title\">Report an Issue to MTSU Online<\/h2>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/online\/wp-json\/wp\/v2\/pages\/1010' data-formid='2' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6Ld_9isqAAAAAJXHb5txPK8uiAkiOxFhYnkCbQ_Z' data-tabindex='0'><input id=\"input_e5c0138cc99d54fd312f99ebe19dc5e9\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_e5c0138cc99d54fd312f99ebe19dc5e9\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_above validation_below'><div id=\"field_2_9\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_9'>X\/Twitter<\/label><div class='gfield_description' id='gfield_description_2_9'>This field is for validation purposes and should be left unchanged.<\/div><div class='ginput_container'><input name='input_9' id='input_2_9' type='text' value='' autocomplete='new-password'\/><\/div><\/div><div id=\"field_2_8\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_8'>Issue<\/label><div class='gfield_description' id='gfield_description_2_8'>Please explain the nature of your issue here<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_2_8' class='textarea large'  aria-describedby=\"gfield_description_2_8\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_2_5\" 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MTSU Online supports students taking online courses or students who are being advised by online advisers. For issues not dealing [&hellip;]<\/p>\n","protected":false},"author":165,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1010","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/pages\/1010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/users\/165"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/comments?post=1010"}],"version-history":[{"count":3,"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/pages\/1010\/revisions"}],"predecessor-version":[{"id":4728,"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/pages\/1010\/revisions\/4728"}],"wp:attachment":[{"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/media?parent=1010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}