{"id":2079,"date":"2024-08-26T00:00:00","date_gmt":"2024-08-26T00:00:00","guid":{"rendered":"https:\/\/www.mtsu.edu\/blogtest\/fall-2024-technology\/"},"modified":"2025-03-27T17:37:11","modified_gmt":"2025-03-27T17:37:11","slug":"fall-2024-technology","status":"publish","type":"post","link":"https:\/\/www.mtsu.edu\/president\/fall-2024-technology\/","title":{"rendered":"Fall 2024 Technology"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 20px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p><span data-contrast=\"auto\">Our Information Technology Division (ITD) works tirelessly to provide students, faculty, and staff the resources needed to deliver and receive instruction and to do our jobs on a day-to-day basis.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here are some recent highlights:<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":279}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">ITD technician\u00a0<\/span><strong><span data-contrast=\"auto\">Aaron Dill accepted the Best Campuswide Integration award\u00a0<\/span><\/strong><span data-contrast=\"auto\">at the InfoComm conference in Las Vegas in June. InfoComm touts itself as the largest professional audiovisual trade show in North America.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":279}\">\u00a0<\/span><\/li>\n<li><strong><span data-contrast=\"auto\">Grammarly is now available to all students, faculty, and staff!\u00a0<\/span><\/strong><span data-contrast=\"auto\">Grammarly is a productivity app that reviews and offers suggestions for spelling, grammar, punctuation, and clarity of writing. The app was previously only available free to College of Business students.<\/span><\/li>\n<li><span data-contrast=\"auto\">The new\u00a0<\/span><strong><span data-contrast=\"auto\">admissions software Slate went live\u00a0<\/span><\/strong><span data-contrast=\"auto\">on July 12. The implementation effort was a 14-month project and included a team composed of members from ITD, Enrollment Services, Graduate Studies, International Affairs, and the Adult Degree Completion Program. This solution provides a modern, comprehensive admissions system for the MTSU application process.<\/span><\/li>\n<li>MTSU\u2019s Center for Technologies and Training and the Learning, Teaching, and Innovative Technologies Center will\u00a0<strong>continue to host a variety of workshops<\/strong>\u00a0to kick off the fall semester. Please watch for emails of upcoming workshop schedules.<span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":279}\">\u00a0<\/span><\/li>\n<li>The migration to the\u00a0<strong>new campus phone system, RingCentral, started<\/strong>\u00a0this past June with Phase One. The project prioritized the migration of academic building systems prior to the start of the fall semester. Athletics, Housing and Residential Life, and other buildings will migrate after the start of the fall semester. ITD communications explaining the migration process are sent one week in advance of the scheduled migration. An ITD representative also will be on-site in buildings to assist with the migration.<span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":279}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Aug. 1 marked the\u00a0<strong>one-year anniversary of ITD\u2019s release of the technology service portal<\/strong>\u00a0powered by ServiceNow. In that time,\u00a0<\/span><span data-contrast=\"auto\">the ITD Service Desk (formerly Help Desk) has: <\/span>\n<ul>\n<li><span data-contrast=\"auto\">resolved 9,452 incidents <\/span><\/li>\n<li><span data-contrast=\"auto\">completed 7,300+ new service requests <\/span><\/li>\n<li><span data-contrast=\"auto\">created more than 280 self-help and how-to articles for its Knowledge Base<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":279}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Our Information Technology Division (ITD) works tirelessly to provide students, faculty, and staff the resources needed to deliver and receive instruction and to do our jobs on a day-to-day basis.\u00c2\u00a0<\/p>\n","protected":false},"author":8,"featured_media":487,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2079","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/posts\/2079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/comments?post=2079"}],"version-history":[{"count":0,"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/posts\/2079\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/media\/487"}],"wp:attachment":[{"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/media?parent=2079"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/categories?post=2079"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mtsu.edu\/president\/wp-json\/wp\/v2\/tags?post=2079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}